We process orders daily at our office in Brooklyn, NY. Tracking numbers are sent by email and shipments are collected by our local couriers at least 5 days a week. Many orders are processed and collected the same day.
We pack orders in sturdy vinyl mailers using cardboard padding on both sides of contents. Records with cover artwork are shipped with media outside of sleeve. Sealed records and records with generic covers are packaged as-is. If you have special requests (i.e. opening sealed items or removing shrink wrap) please include a note with your order. We can double-box orders for additional protection during transit. Please select this option during checkout.
In the unlikely event that you do not receive your order, or receive an order which is incorrect or damaged, please contact us.
Local pickup is available during checkout for customers in the NY/NJ area. Orders are generally processed in 1-2 business days. An email will be sent once your order is ready for pickup.
USPS estimates 3-10 day delivery within the US for Media Mail. Please note: we have witnessed delays with tracking updates and delivery times since COVID and around holidays. We will continue to process orders as soon as possible to limit delays.
Expedited options are available at check out via USPS Priority Mail and UPS.